A key component of competitive advantage is cost effective quality improvement. Firms capable of producing high quality products maintain their competitive advantage through continuous improvement process.

Historically, the approach to quality has been one of inspection of the final product, a technique still practiced by many firms. The focus was on filtering rather than the manufacturing process. Today, the focus is on Continuous Improvement where we take a broader view – the process begins with product concept and extends through the life cycle of the product to ultimate maturity and phase out. This definition matches the concepts of Total Quality Management (TQM) relating all of the processes in the organization that contribute directly or indirectly to quality as the customer perceives it. Thus most, if not all, business functions and activities (i.e., processes) are interrelated and none stand alone; not purchasing, shipping, engineering, product design, manufacturing, order processing or marketing. 

Therefore it is critical that all employees become an integral part of:

1. process improvement 
2. product quality improvement
3. service quality improvement

We offer several workshops designed to help employees learn various tools to improve the process and product/service quality. The workshops cover the entire gamut – from basic tools of statistics to statistical process control to design and analysis of experiments. The workshops are geared for people of diverse background – from those who are new to statistics to those who are familiar with statistical analysis. However, we can work with your organizational needs and customize them to suit a particular group – say with focus on manufacturing or focus only on advanced aspects of the workshop. We take pride in offering a personal touch where we will work in small groups after the workshop to make sure the attendees get the full benefit – i.e., they fully understand the material covered.

Technical Assist, Inc.  

23199 Shelburne Road, Shaker Heights, Ohio  44122  

216/896-9497 fax 216/896/0359  Email Us

(Updated January,2004)

© 2003 Technical Assist, Inc.