Manufacturing Excellence Seminar Series 

Training Partners in Manufacturing Excellence

Executive/Overview Sessions  

These sessions are held at Cuyahoga Community College's Unified Technology Center in Cleveland, Ohio.  Please call 216-987-3075 for directions or to register.

Manufacturing Trends: Achieving Growth in the Current Economy  

9/14/2001; 8:00 – 10:30 AM

Learn how current manufacturing technologies can provide your company a competitive edge 

Changes in the economic climate are making manufacturing growth more challenging.  Customer expectations are changing and manufacturers must adjust their needs.  

This session will cover current trends in manufacturing processes and the expectations these are creating with customers.  It will discuss the closer relationships customers expect from suppliers and how this affects the dynamics of manufacturing operations.  

A review of current manufacturing techniques including an overview of Lean, Flow and TOC and the impact these techniques have on customer service levels, costs and manufacturing investment will conclude this session.

Key Topics

·        Why customer expectations are changing

·        Characteristics of the responsive manufacturer

·        Three major manufacturing process technologies

·        What you should expect from these technologies

·        Implementing a manufacturing process improvement program

Who should attend

Manufacturing executives, division heads and managers who have responsibility for or participate in their organization’s manufacturing strategy. 

 Cost $115

Customer Service Excellence in Manufacturing                     

10/12/2001; 8:00 – 10:30 AM

Improve your level of service to your customers and distinguish your company from the competition

There are many elements involved in developing a superior level of customer service.  These days the customer wants the right product, in the right quantity, in a short time with no defects and at the lowest possible cost.  And they expect you to be responsive to changes in their needs. 

 This session will focus on the nuts and bolts of systems required to produce products for customers.  From order receipt, production planning and materials management through hop floor processes and inspections and shipping, each step is critical to providing superior customer service.    

 Key Topics Covered

·        Performance Metrics for customer service

·        What matters most to your customers

·        How to achieve superior customer service

·        Creating a plan

 Who should attend

Executives and top managers who interact with customers and are responsible for managing the systems and processes that make and deliver products to customers.

  Cost $115

Profitability Analysis For Managers And Engineers            

11/09/2001; 8:00 – 10:30 AM

Understand your profitability and costs to hone your companies competitive edge

Measuring and managing profitability by product line, by customer, etc. is more important than ever.  Best Practice cost management techniques and analytic applications enable businesses of all sizes to capture cost data by product, customer, and sales channels and present it to managers in a form that is both intuitive and actionable.  This workshop presents the concepts and techniques used in an integrated framework for planning and managing overall profitability.

This workshop starts with the fundamental concepts of activity-based management.  The ratio of indirect and overhead cost to direct costs has changed dramatically since the days when Standard Cost techniques were adopted.  Shorter product life cycles, increased product complexity, higher amounts of value-added services and diverse sales channels all introduce distortion to traditional techniques for measuring profit margins.

Understanding where these dynamics are relevant in your business and applying the latest tools and methods will enable your organization to measure and proactively manage your bottom line.

Key Topics Covered

·        Concepts and tools

·        The Profit Cliff

·        Managing Profitability

·        Integrating planning and analysis

Who should attend

Executives, managers and engineers who are responsible for managing and planning manufacturing operations.  Sales executives and product managers involved in managing customers and their profitability.

 Cost $115

Developing a Manufacturing Improvement Plan                              

12/07/2001; 8:00 – 10:30

Learn to develop and manage an effective manufacturing plan.

Developing a comprehensive, coordinated manufacturing improvement plan can be a daunting task.  With many areas competing for limited resources and funds, where should you invest in your business?  Which improvement will provide the highest impact on your business?  In what sequence should you make these improvements?

This session will focus on the key elements of assessing your processes and systems, evaluating opportunities and investment requirements and developing a plan that provide rapid results and be cost effective.  

Key Topics Covered

·        Identifying improvement opportunities

·        Developing cost/benefit analyses

·        Prioritizing opportunities

·        Developing implementation plans

Who should attend

Executives and manufacturing managers who are responsible for improving their company’s manufacturing operations.  Engineers and managers who develop and implement process improvement plans.

Cost $115

Six  Sigma - An Executive Overview

8:00 – 10:30 AM, 09/18/01 or 11/01/01

 This session will provide an understanding of Six Sigma and how it can provide your company a competitive edge. 

Firms face increasing pressure to become more creative, productive and efficient.  Manufacturing organizations experience growing pressure to improve quality while decreasing costs and increasing production throughput with fewer resources.  Service organizations need to improve customer satisfaction and reduce cycle time.  A Six Sigma approach can greatly affect these needs, if it is conducted wisely.  Following topics are covered as an overview of six sigma methods.

·        What is Six Sigma

·        General Electric and Motorola’s experiences with Six Sigma

·        Traditional approach to the development of statistical methods

·        Deployment of Six Sigma – bottom line benefits

·        Effective Six Sigma training and implementation

Who should attend?

Executives and top managers who interact with customers and are responsible for managing the systems and processes that make and deliver products to customers and those responsible for customer service.

Cost $165

These sessions are held at Cuyahoga Community College's Unified Technology Center in Cleveland, Ohio.  Please call 216-987-3075 for directions or to register.

    Training Partners in Manufacturing Excellence

Technical Assist, Inc.  

23199 Shelburne Road, Shaker Heights, Ohio  44122  

216/896-9497 fax 216/896/0359  Email Us

(Updated January,2004)

© 2003 Technical Assist, Inc.